COVID-19 Patient Information

Firstly, we would like to thank all patients for their understanding and patience as we adapt to this fast-changing pandemic in the UK. Our plans may change day-to-day as we respond to developments, updated UK government advice, and inevitable staff illness.

Your health and safety are our utmost priority and we have therefore put in place measures to minimise your need to attend face-to-face appointments.

Please use this page during the coronavirus lockdown as an information resource and we will attempt to keep it as up to date as possible.

We are doing our best to help you stay home and stay safe.

 

Shoulder & Elbow Patient Information

We will continue to add content to our Patient Information and Blog pages and we will continue to add videos to our YouTube Channel. Follow us on Twitter, Instagram & Facebook @ShoulderLondon where we will try to post as much shoulder and elbow information and COVID-19 resources as possible.

 

Appointments

As of Wednesday 25th March, face-to-face appointments at all of our clinic locations have been cancelled as all the clinics will be closed. From Tuesday 24th of March we have instituted video consultations for both new and follow-up patients. All patients with existing appointments will be offered alternative video appointments in a rolling fashion.

Video consultation slots are 30 mins maximum in duration and we will attempt to run one weekly video consultation clinic so capacity may be limited. All consultations are currently being run via Zoom.US which is available on desktops, iPhone and Android. Prior to any video consultation we will ask you to sign a video consultation consent form.

If you are using your phone for the consultation, please download the Zoom app prior to your consultation and look out for the invitation email which will have the link to appointment and login details. Details of Zoom GDPR compliance can be found here.

After any consultation we will provide a clinic letter to you and your GP as is standard practice with face-to-face clinics.

For insured patients, please ensure you have pre-authorisation from your employer prior to your appointment.

 

Bookings

Phone: 02071646312 (during office hours)

E-mail: admin@shoulderandelbowlondon.com (24/7 and we will respond during office hours)

Please be understanding with us as appointments may need to be changed with short notice as the situation develops.

 

Office Hours

Our current office hours are:

Monday – Thursday: 09:00 – 17:30

Friday: 09:00 – 16:00

Saturday – Sunday: Closed

 

Physiotherapy

We are working closely with physiotherapy partners who are providing video consultation services so that you can still get treatment during the COVID-19 lockdown.

 

Investigations

At this time access to investigations such as xray, or MRI scans is limited but we are working with providers, where possible, that are offering a private service (limited and with social distancing) to get you your investigations in a timely manner. Location, times, and availability may be limited so please bear with us.

 

Prescription Medications

We are working with an online pharmacy that can deliver prescriptions to your door. They will charge for the medication for private prescriptions but delivery is free.

 

Steroid Injection Advice

There has been a previous published paper suggesting that steroid injections can increase the risk of contracting influenza virus. As we learn more about COVID-19 and out of an abundance of caution we are currently advising against the use of steroid injections but will discuss this with patients on a case by case basis.

 

NSAIDs Advice

There have been some reports that Non-Steroidal Anti-Inflammatory Drugs (NSAIDs) such as Ibuprofen could exacerbate the symptoms of COVID-19. As we continue to learn more about this disease and its effects, the current advice is that patients already on NSAIDs are safe to continue, but you should consult with your doctor if you develop symptoms of COVID-19. If you have COVID-19 use paracetamol in preference to ibuprofen to control any fever unless your doctor has said paracetamol is not suitable for you. Latest advice can be found here.

 

Surgery

All private and NHS routine elective surgery has been suspended across the UK. If you need elective surgery for your condition we can still discuss these options with you so that once the lockdown is lifted and elective services are resumed we can get you listed for surgery.

 

COVID-19 Information Resources

We advise that you should get your information about COVID-19 from reliable sources to prevent the spread of fake news. We can recommend the following pages:

World Health Organisation Coronavirus Information page

 

NHS Coronavirus information page

 

Gov.UK Coronavirus information page